Designer Brands Returns

The Consumer User has the right to withdraw from the contract without penalty and without specifying the reason, within the term of 14 days from the date of delivery of the Product, by sending a written communication to the e-mail address shop@italianluxurygroup.com.au,  using the optional withdrawal form provided in the following article or any other written declaration. In the case of separate delivery of more than one Product, ordered by the Consumer User with a single order, the term of 14 days for exercising the right to withdrawal starts from the day of delivery of the last Product.
In case of withdrawal, the User must return the Product to the Owner, without undue delay and in any case no later than 14 days from the date on which he notified his decision to withdraw from the contract. The User shall only bear the direct cost of returning the Product, unless the Owner has declared to bear it.
In case of withdrawal exercised correctly, the Holder shall refund the payments received by the User. The refund shall be paid promptly with payment method used for the purchase, within a maximum of 14 days from the date on which the Owner became aware of refund request.
The Owner shall not reimburse the delivery costs if the User has expressly chosen a type of delivery different from the least expensive type of delivery offered by the Owner.
The Owner may withhold the reimbursement until the Product is returned or until the User has demonstrated that he has returned it, unless he has offered to pick up the Product himself.
The Owner may not accept the return if the Product is malfunctioning due to improper use, negligence, physical, aesthetic or superficial damage or alteration, tampering or improper maintenance or wear and tear or absence of integral elements of the product (accessories, parts, etc.). In such cases, the Owner will return the purchased Product to the sender, charging the shipping costs to the sender.

• Exclusion of the right to withdrawal of the User

  The right to withdrawal from the contract of sale of the Products by the Consumer User is excluded relatively:

• to the supply of Products for which the price is dependent on fluctuations in the financial market which cannot be controlled by the trader and which may occur within the withdrawal period

• the supply of Products made to the Consumer’s specifications or clearly personalised

• to the supply of Products which are liable to deteriorate or expire rapidly. The same applies to all foodstuff Products (including beverages) whose characteristics are subject to alteration also due to incorrect conservation

• to the supply of sealed Products, which have been unsealed by the User and are not then suitable for return due to health protection or hygiene reasons

• to the supply of Products that, according to their nature, been inseparably mixed with other items after delivery

For more information, the User shall contact the Owner at the e-mail address shop@italianluxurygroup.com.au.

• Optional form to exercise the right to withdrawal
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• The User can withdraw from the contract by using the following form, which must be completed in its entirety and sent to the e-mail address shop@italianluxurygroup.com.au before the withdrawal period has expired:

I hereby communicate the withdrawal from the sales or supply contract relating to the following product

Order number:_______

Date of the order: _______

Name and surname: _______

Address: ______

 E-mail associated with the account from which the order was made: ____________________

Date: __________